Articles
We have hundreds of free articles on digital strategy and customer experiences (CX).
They are available at www.jefftowson.com
A few examples are below.
- 09 May 2024
Most CEOs Should Also Be Building Consumption Ecosystems
In Part 1, I summarized my list of digital business model types.
- 05 May 2024
Most CEOs Should Be Building Production Ecosystems
I have described digital business models as either pipelines or platforms. That’s
- 03 May 2024
CEOs, You Are In an Arms Race For Consumer Attention and Engagement
I have long argued that there is an escalating “arms race” for
- 02 May 2024
Rule 1 in Digital is “Get Fast”
I have a weakness for strategy. For business models and structures that
- 01 May 2024
Management Teams Have to Cross the Digital Divide
I spend a lot of time in China meeting with tech companies
- 29 April 2024
7 Reasons Digital Platforms Fail
One of my favorite articles about platform strategy is a 2020 article by
- 25 April 2024
4 Lessons from My Interview with Lazada CEO James Dong
I got the opportunity to sit down with Lazada Group CEO James
- 17 April 2024
Lessons from Coupang and Xiaomi in Data-Driven Personalization and “Wow Experiences” (2 of 2)
In Part 1, I teed up a couple of related digital concepts:
- 17 April 2024
Lessons from Shein and Unilever in Personalization vs. Economies of Scope (1 of 2)
I was recently giving a talk in Shanghai about the digitization of
- 16 April 2024
Lessons from Hotpot and Hiking with Huawei Chairman Guo Ping
In 2020, I traveled to Shenzhen to interview Huawei rotating Chairman Guo
- 14 April 2024
CEOS, You Really Need to Understand This AI Tech Stack Graphic
Everyone has been talking about the emerging AI tech stack. It’s quickly
- 14 April 2024
CEOs, Here is a Simple Framework for Generative AI Strategy
In this series of articles, I thought I would lay out a
- 25 August 2023
3 Strategy Lessons from My Visit to Ant (1 of 3)
I recently visited the Ant headquarters in Hangzhou. This was part of
- 26 November 2022
Can YouTube or Facebook Catch TikTok in Short Video? SMILE Marathons vs. the Spill-Over Effect.
There was an interesting article in Insead Knowledge (Jason Davis and Vikas
- 25 November 2022
Alibaba’s 11 Growth Strategies
I keep an eye on the larger moves by Alibaba. Not the
- 09 November 2022
Geographic Density and How Meituan Finally Became Profitable
Why do humans live in cities? And why does the urbanization rate
- 09 November 2022
9 Digital Business Models: An Intro to Consumption Ecosystems (2 of 2)
In Part 1, I did an introduction to Production Ecosystem as a
- 09 November 2022
9 Digital Business Models: An Intro to Production Ecosystems (1 of 2)
I have described digital business models as either pipelines or platforms...