About Us
We help businesses grow by improving their customer experiences (CX) and increasing their customer value.
We are consultants specialized in customer experience (CX) and digital strategy. We help our clients:
Grow their online business by rapidly and continually improving customer value.
Crystallize their best digital strategy – prioritizing digital initiatives that will create a stronger moat and protect against digital disruption.
Our target industries are:
Retailers, consumer brands, ecommerce companies, healthcare companies, service companies, and investors. This includes beauty, food and drug, apparel and footwear, logistics / supply chain, and luxury.
How we are different:
We are recognized experts in customer experiences (CX) and digital strategy.
We sit at the intersection of retail / ecommerce, consumer brands, entertainment and technology. This is the center of customer innovation and improvement.
Based in the US and China / Asia, we focus on the frontiers of retail and consumer innovation. We bring these innovations to other markets.